Política de Devoluciones de Unidadesindustriales Crystal Blue

CRYSTAL BLUE technology is globally recognized as the most advanced, sophisticated, and effective solution for water structuring. Crafted from the highest quality materials, CRYSTAL BLUE units are designed to significantly improve water quality and are built to last for decades. This advancement in water quality brings substantial benefits to both agriculture and manufacturing processes, where water is a key element.

It’s important to understand that the full benefits of our water structuring units may not be immediately noticeable, largely due to variations in the quality of the source water. This diversity means that the positive effects may vary in both intensity and speed, depending on the specific conditions of each water source.

While we have complete confidence in the effectiveness of our units, we also understand the importance of having a fair and transparent return policy. In the rare event that you feel our technology has not delivered the expected benefits, we have established a clear and detailed return policy. This policy is based on one essential principle: the absolute honesty of our clients.
We emphasize the importance of evaluating and reporting the effects of our units with 100% transparency and integrity. Your honest and direct feedback is vital—not only to ensure fairness in our return process but also to maintain trust and mutual respect in our relationship with clients.

Timeframe

To request a refund for our water structuring units, a full year of usage must first be completed. This period is essential for conducting a thorough evaluation of the unit’s performance in your specific environment. Once the year has passed, you will have one month to submit your return request. This timeframe is intended to give you adequate space for reflection and to ensure that your decision is the result of careful and honest analysis of your experience with the product.

Initial Evaluation Phase

Usage Analysis: Once the CRYSTAL BLUE units are installed, it is important to closely monitor their performance in your particular setup.

Evaluation Criteria: Focus on identifying any improvements or changes in your cultivation or production processes that may be attributed to the unit.

Documentation: It is essential to keep detailed records of all observations, test results, and any noticeable changes, to serve as reference throughout the evaluation process.

Verification of Lack of Improvements & Post-Uninstallation Observation Period

Uninstallation of Units: If, after a thorough and extended evaluation, you determine that there have been no noticeable improvements, you may proceed with removing the units from your water system.

Mandatory Observation Period: After removal, a 60 to 90-day observation period is required. This step is crucial to determine whether the absence of the units has any negative impact on your operations.

Post-Uninstallation Evaluation: It is essential to continue recording any changes in your processes during this time. This will allow you to clearly assess the effect of removing the units from your system. Maintaining detailed records is key to understanding the real impact of the uninstallation.

Return Request

How to Request a Refund: If you still believe the units did not deliver the expected benefits, you may submit a refund request by writing to .

Your request must include the following:

• Unit Number(s), Purchase and Installation Dates

• Installation Location: Include photos and a detailed description of the machinery or piping system where the unit was installed. Explain the purpose of the system, how it integrates into your operations, and what role the structured water unit was expected to play. This information helps us fully understand the operational context in which the unit was used.

• Uninstallation Date(s), with Photos Attached

• Comprehensive Report: Include the evaluation criteria used, specific performance indicators, and expected results. Document all observations, any adjustments made during operation, and relevant test results. Also include your findings from the post-uninstallation period to provide a complete picture of the unit’s impact. This documentation will be essential to determine refund eligibility and must demonstrate that the unit produced no measurable benefit.

Crystal Blue Review & Approval

Review Period: Please allow up to 10 business days for Crystal Blue to assess your request.

Approval Notification: Once approved, you will receive a confirmation email with return instructions and the shipping address for the units.

Please note: The maximum refund amount will not exceed 50% of the original purchase value, and approval depends on documented evidence that the unit delivered no measurable results.

Returning the Units

Responsibility and Packaging: Customers are responsible for shipping the units back using a reliable courier service, ensuring they are properly packaged to prevent damage in transit.

Inspection & Refund Eligibility

Condition of the Units: Once received, the units will be inspected by Crystal Blue technicians. Only units in perfect condition will be eligible for a refund. The final refund amount will be determined based on unit condition and compliance with the terms below.

Damage Assessment: If any damage is found, it will be evaluated and the refund amount adjusted accordingly.

Refund Completion

Refund Calculation and Notification: If any damage is detected, CRYSTAL BLUE will calculate the refundable amount and notify you with a summary.

Bank Details: You will be asked to provide your bank account information to process the refund.

Processing Time: Please note that refunds may take up to 30 days from the confirmation of your return request.

Important Terms of Return

Please note that the maximum refund amount will not exceed 50% of the original purchase value. In order for any refund to be considered, the client must provide objective and verifiable test results clearly demonstrating that the unit produced no measurable improvements in their system. These tests must be relevant, properly documented, and directly tied to the intended use and expected outcomes of the unit.
Without this supporting evidence, refund requests cannot be accepted. This condition ensures fairness and accountability in the evaluation process.

This detailed policy has been created to ensure a fair and thorough evaluation of our product’s performance and its impact on your operations. At CRYSTAL BLUE and eCell, we are committed to transparency, fairness, and customer satisfaction—rooted in our confidence in the quality and effectiveness of our water structuring units. We value our relationship with each client and are here to support you at every stage of this process.