Shipping & Delivery

At eCell Anti-Aging Technologies, we are dedicated to providing our customers with a seamless and expedient delivery experience. However, we must emphasize the necessity for precise and comprehensive information at the point of order to facilitate the delivery process. Below, we detail our shipping and delivery policy, designed to safeguard the interests of both our customers and our company.

Shipping Details and Charges

The shipping cost and anticipated delivery time are subject to variations depending on the destination address specified in the order. We cannot emphasize enough the vital importance of providing us with accurate and complete details at the time of placing your order. This responsibility rests directly with our customers, as the provision of precise delivery information is critical to ensuring a smooth and timely delivery process.

Our team is committed to expediting the dispatch of your selected products. Under normal circumstances, items that are in stock at our facilities are dispatched within 48 hours following the successful confirmation of your payment. However, in instances where items are unavailable in our immediate inventory, please anticipate a dispatch period of up to 15 (fifteen) business days post-payment confirmation. We encourage you to refer to the specific product page within the eCell Online Wellness Shop for detailed information on the estimated delivery times for each item.

Please be aware that, unless otherwise stated in special circumstances such as promotions, all shipping costs arising from purchases made on ecell.es are to be borne solely by the customer. We are dedicated to maintaining transparency and fairness in our shipping policies, and we thank you for your understanding and cooperation.

Modification of Shipping Details

Upon the successful completion of your order, we will promptly send you a comprehensive email that outlines all pertinent details of your transaction, including the specified delivery address. This is a vital step in ensuring a seamless delivery process.

In the event that you find a necessity to modify any of the shipping details after the payment has been finalized, we urge you to contact our customer service team without delay at order@ecell.es. We remain at your disposal to assist with alterations to your order details; however, we can only facilitate such changes if the order has not already been dispatched from our facilities. It is important to note that time is of the essence in these circumstances, as once the order has been dispatched, we are unable to make any amendments to the shipping details.

We sincerely appreciate your prompt attention to these details, as it aids us in providing you with an efficient and satisfactory service. Thank you for your understanding and cooperation.

Error in Shipping Details

In cases where the delivery details provided by the customer are incorrect or incomplete, leading to a failure in the delivery of the order, the parcel will be returned to eCell within an approximate timeframe of 10 business days. Following this, our customer service team will initiate contact with you to coordinate the logistics for a new shipment.

Please be aware that the customer will bear the full costs associated with the re-shipment of the order. These costs will include, but are not limited to, additional shipping fees and any other expenses incurred due to the return and re-shipment process. We strongly encourage our customers to meticulously review and confirm the accuracy of the delivery details provided at the time of placing the order, to avoid any unnecessary delays and additional costs. 

We appreciate your understanding and cooperation in this matter, as we strive to ensure the prompt and secure delivery of your purchases.

Product Delivery and Transfer of Responsibility

Once your order is prepared and handed over to our trusted shipping partner, you will receive a notification that contains a tracking number, allowing you to monitor the progress of your shipment in real time. This notification will also include contact details for customer service, whom you can reach out to with any inquiries or concerns regarding the transit of your product. We strongly advise that you safely store this information, as it may be essential for addressing potential future claims or issues.

It is important to highlight that after the order has been dispatched from our facilities, we are unable to facilitate any changes to the delivery address. We urge our customers to verify and confirm the accuracy of their delivery details before finalizing the order to prevent any complications or delays in the shipping process.

The products are set to be delivered to the address specified by the customer at the time of order placement. eCell Anti-Aging Technologies takes utmost care to ensure the merchandise is insured during its transit, safeguarding it until the point of delivery. Nonetheless, upon successful delivery and the signing of receipt acknowledgment – which confirms that the goods have arrived in satisfactory condition – the responsibility of the products transfers to the customer. This signifies that any potential risks or damages occurring post-delivery are no longer under the purview of eCell Anti-Aging Technologies.

We appreciate your cooperation in adhering to these guidelines, which are established to guarantee a secure and smooth delivery process.

Product Packaging and Reporting of Damages

Regarding the receipt of the products, we urge you to inspect the goods at the time of delivery and to report any visible damage immediately to our customer service team at order@ecell.es. We strongly recommend documenting any damage with photographs, which will facilitate the process of handling a possible claim with the shipping company. If the delivered products are damaged or defective, we ask you to notify us immediately so that we can take the necessary steps to remedy the situation.

It is vital that you retain all packaging materials until you are completely satisfied with the condition of the delivered products. In the case of a return, it is necessary to use the original packaging to ensure the integrity of the product during its transportation back to our facilities.

Orders Outside the European Union

At present, we are equipped to process and fulfill orders exclusively within the European Union through our website. However, if you are keen to place an order to be shipped to a destination outside of the EU, we would be more than happy to assist you in making the necessary arrangements. Please initiate this by contacting us at order@ecell.es.

For orders that are destined for regions outside the European Union, payment must be facilitated via a bank transfer. We feel it is vital to bring to your attention that all expenses associated with such transactions will be solely the responsibility of the customer. These costs can encompass a variety of charges including, but not limited to, customs clearance fees, taxes, and other region-specific charges that may be applicable. 

Furthermore, we must stress the importance of the customer’s role in ensuring that the ordered products are in compliance with the regulations, standards, and any specific legal stipulations of the destination country. This is essential to avoid any potential legal disputes or confiscation of goods by local authorities.

We retain the right to reject any international orders at our discretion, considering various factors including potential logistical challenges or legal constraints. Your understanding and cooperation in this matter are greatly appreciated, and we are here to guide you through this process to the best of our ability.